Service Sales Engineer (Southeast)

US-LA-Harahan
Job ID
P01648
# Positions
1
Experience (Years)
5
Category
Engineered Sales

Overview

 

The Service Sales Engineer acts as the principal customer interface providing Elliott Service Parts, Shop Services, Field Service, and Engineered Solutions for rotating equipment service, repair, rerates, and modifications. Industries include petrochemical, refinery and utility.

 

Territory: Southeast Louisiana and the state of Mississippi. Travel is up to 75% domestic with overnight stays.

 

Responsibilities

 

  • Maintain direct customer account responsibility to call on and build customer relationships in order to develop, nurture, and close Elliott Service Business Opportunities.
  • Be responsive to customer requests and needs.
  • Effectively communicate (verbally and written) any and all customer requests, needs, and expectations for planned and emergency equipment repairs to the proper Elliott Service Business organization.
  • Create, maintain, and close customer equipment repair opportunities within Elliott's Customer Relations Management (CRM) data system.
  • Coordinate customer terms and conditions, Master Service Agreements (MSA), and Long Term Service Agreements (LTSA) that are applicable to potential and secured purchase orders & contracts.
  • Obtain assigned bookings on aftermarket products and services to ensure budgeted sales revenue.
  • Manage time and expenses to ensure coverage of key revenue sources while pursuing new target areas.
  • Prepare, review, and present service proposals to customers.
  • Recommend actions to counter or take advantage of a competitor's position, i.e. price, lead time, or product differentiation related needs.
  • Present an annual analysis of your sales territory.
  • Complete special projects as assigned by sales or marketing management.
  • Acquire skills and experience in various repair procedures and techniques to maintain appropriate level of expertise and facilitate continued sales.

Qualifications

  • Engineering degree (BSME preferred) or equivalent experience. Five or more years of work-related experience.
  • Thorough technical knowledge of rotating mechanical equipment design, operation, application, and maintenance.
  • Mechanical aptitude and intuition.
  • A thorough commercial knowledge of assigned industries and overview of typical processes.
  • Field sales, service representative, market or application experience in the same products and markets.
  • Repair techniques and maintenance procedure updates useful.
  • Basic training in the repair of non-Elliott rotating equipment, e.g. combustion turbines, large steam turbines.
  • The ability to translate technical knowledge and skills into saleable ideas and proposals.
  • The ability to communicate quickly, clearly, forcefully and tactfully with customers.
  • Strong interpersonal skills with an ability to communicate with craft labor and business professionals.
  • Verbal and written communication skills.
  • Promotional and selling skills to go after and close business in both familiar and new markets.

 

Elliott is a tobacco and drug free workplace. In accordance with U.S. Federal regulations, Elliott Group is an EEO/AA employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status. Members of underrepresented groups are encouraged to apply.

No agency submissions please. NOTE: Resumes submitted to any Elliott Group employee without a current, signed and valid contract in place with the Elliott Group Recruiting team in Houston, TX or Jeannette, PA will become the property of Elliott Group and no search fees will be paid.

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