• Service Center Manager

    Location CA-ON-Burlington
    Job ID
    P01762
    # Positions
    1
    Experience (Years)
    5
    Category
    Other
  • Overview

    Under the direction of the Regional Repair Center Manager, the Service Center Manager provides planning, training, development of the organization, directs and maintains the Service Center (high speed rotating equipment repair center). The position is responsible for remaining profitable, for providing total customer service/satisfaction while providing a safe and prosperous work environment for all employees.  Direct interaction with customers and sales team.  The position is also responsible for good labor relations between hourly and supervisory personnel.

     

    Travel is estimated to be up to 10% largely determined by seasonal preparation requirements and internal functions (customer locations; Elliott headquarters in Jeannette, PA)

    Responsibilities

    • P & L responsibilities for the overall administration of the Service Center.
    • Develop and implement strategies to advance sales and return on investment.
    • Monitor expenses and establish controls to insure profitability along the lines established in the plan.
    • Implement the Elliott Quality Assurance programs and oversee IS0-9002 compliance.
    • Warranty, scrap and rework, and cost reduction planning and implementation.
    • Implement procedures to meet and achieve compliance of local and governmental regulatory requirements.
    • Monitor safety committee recommendations and implement safety programs to eliminate OSHA reportable injuries.
    • Monitor supervisory personnel performance to insure that all personnel are treated fairly and equally.

    Qualifications

    • Engineering and/or Business Management degree preferred with 3-5 years’ experience in turbo machinery service and sales; or extensive experience in turbo machinery service and sales.
    • A minimum of five years’ hands-on managerial experience.
    • A thorough and comprehensive knowledge of high speed rotating equipment overhaul, installation and operation.
    • A proven leader and motivator with strong interpersonal and communication skills.
    • Strong planning and analytical skills.
    • Must have Canadian work authorization.

     

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