• Field Service Representative V

    Location US
    Job ID
    P01923
    # Positions
    1
    Experience (Years)
    10
    Category
    Field Service - Repairs, Installations, etc
    Type
    Full-Time
  • Overview

    There is no specific reporting location.  Travel averages 80-100%, on a job-site specific basis throughout the United States with some international travel.

     

    This position supervises and provides project execution for the installation, commissioning, overhaul and troubleshooting of Elliott and non-Elliott equipment at customers’ sites.   Plans and estimates projects in conjunction with the Project Manager or independently.


    Responsibilities

    • Ensures all work is performed in a safe manner to prevent injury to personnel or equipment, i.e. ensures that safety, quality and schedule are obtained.
    • Adheres to instructions and guidelines as described in the quality and Environmental Health Safety management systems.
    • Lead Field Service technical advisor for technical support either on site or as a resource for the customer and other Field Service personnel.
    • Can be asked to assist in the quotation process and invoicing content for major projects that affect profitability of business decisions.
    • Manages and coordinates technical and commercial issues of a project, such as installation, commissioning, troubleshooting, maintenance, overhaul, field project accounting and warranty handling.
    • Schedules and allocates personnel and material to execute work scopes, plans and prepares major projects.
    • Performs safety planning and detailing on major projects. This includes performing hazard identification and mitigation for all tasks being performed as part of job responsibilities.
    • Performs the technical job preparation and planning.
    • Manages complex packages and contracts; conducts investigations of product trouble including customer product trouble or complaints including performance problems and takes corrective action as directed or working with the Field Service Manager while selling solution both to customer and within Elliott. May exercise independent judgment and corrective action plan depending on the nature of the trouble and availability of communication lines.
    • Provides technical direction and assists Field Service personnel on other assignments as directed.
    • Supervises, directs and controls Elliott staff, customer personnel, hired contract union and non-union labor and in the start-up, repair, maintenance or overhaul of equipment providing technical expertise and advice on jobs.
    • Forecasts requirements, schedule expenditures, minimize costs and analyze variances.
    • Operates vibration diagnostic equipment.
    • Prepares and gives toolbox talks.
    • Responsible for local purchasing.
    • Provides training to customer’s and own personnel.
    • Issues work method statements.
    • Conducts experimental programs for development of modifications to field equipment.
    • Acts in Site Manager capacity while directing work on Elliott equipment as well as on non-Elliott equipment.
    • Makes customer courtesy calls to check inventories and promote the sale of parts, inspect new shipments, and sell service in conjunction with the Service Sales Engineer.
    • Communicates with Field Service Manager/Support Engineers promptly and thoroughly informing them of all work performed, quality, performance and equipment problems, customer’s reaction to equipment, and future sales potential.
    • Keeps installation back charges from customers and/or mechanical contractors on a minimum through good judgment and prompt action.
    • Provides direct input into Product Engineering and design contributing to new ideas to improve product design and appearance, enhance company service, and eliminate troubles.
    • Issues Service Reports within two weeks of customer job completion noting particular instances with dates and names of persons connected with the services performed on the job. 

     

    Qualifications

    • Bachelor degree in Engineering with a minimum of 10 years of experience or equivalent of 15 years of industry or engineering experience.
    • Must possess strong gas turbine technical abilities, including hot gas path inspections and complete overhauls.
    • Supervisory skills.
    • Must be willing to travel domestically and internationally.
    • Must have or be able to obtain a valid passport and TWIC card.

     

     

    Elliott is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Elliott is a drug free workplace.

     

    No agency submissions please. NOTE: Resumes submitted to any Elliott Group employee without a current, signed and valid contract in place with the Elliott Group recruiting team will become the property of Elliott Group and no search fees will be paid.

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