• Technical Service Manager

    Location US-PA-Jeannette
    Job ID
    P02127
    # Positions
    1
    Experience (Years)
    10
    Type
    Full-Time
  • Overview

    Overview:

     

    The purpose of this job is management of all technical, commercial and ethical issues relative to the assigned Technical Services area of responsibility, which includes: 

     

    • Develop and maintain the resource, staff expertise and flexibility in order to complete requirements in a timely, efficient, customer oriented manner while minimizing product, warranty and operating costs. Critical team activities may consist of developing solutions to field technical problems, providing direct technical support to internal and external customers on new apparatus and Global Service projects, participating in root cause failure analysis, and conduct engineering studies as directed.
    • Develop and maintain departmental procedures in order to effectively train personnel, comply with ISO standards and meet associated business objectives.
    • Act as a prime customer agent and point of contact while controlling all related priority issues relative to the assigned technical services area of responsibility.
    • Function as a process leader and quality champion relative to intra and inter-departmental issues.

     

    25% domestic and international travel.

    Responsibilities

    • Provide leadership and direction to Technical Service Engineers.
    • Act as the technical focal point servicing both internal and external customers.
    • Coordinate technical activities between the global regions, Sodegaura and/or Jeannette.
    • Provide field service and service centers support for major projects and overhauls.
    • Execute product warranty, including investigations and corrections.
    • Plan, perform, and direct major investigations, projects and related activities which require independent action and decision and can have a major financial impact with respect to warranty and company liability.
    • Visit customers and equipment installation sites to obtain information to troubleshoot problems. Responsible for investigating, developing, presenting, and implementing corrective action.
    • Collaborate with other departments to insure timely and effective problem solving of field problems for the assigned area of responsibility.
    • Perform liaison function with other engineering departments on the specification, manufacturing, assembly, material quality, testing, repair, performance and operation for assigned products. Includes consulting with service groups on re-rates, defective parts, new part orders, engineering studies and design changes.
    • Assist with technical aspects of sales/project execution activities when necessary.

    Qualifications

    • B.S. in Engineering with 10 years of related experience.
    • Experience in negotiations, customer contact and organization dynamics.
    • Detailed understanding and knowledge of turbomachinery products.
    • Knowledge of financial parameters governing company goals.
    • Experience in planning, execution and team leadership.
    • Proven logistic, analytical and problem solving skills.
    • Strong communication skills, both verbal and written, including conflict resolution.
    • Ability to integrate Elliott safety, quality and business initiatives and goals into departmental processes.

     

     

    Elliott is an equal employment opportunity/affirmative action employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, genetic information, disability, veteran status, or any other characteristic protected by the federal, state or local laws of the United States. Elliott is a drug free workplace.

     

    No agency submissions please. NOTE: Resumes submitted to any Elliott Group employee without a current, signed and valid contract in place with the Elliott Group recruiting team will become the property of Elliott Group and no search fees will be paid.

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